Dear 357jensl Good morning from sunny and breezy Rhodes,
We greatly appreciate your having selected our hotel Amathus Beach Hotel for your holidays in Rhodes and for taking the time to describe your experience, comment and share it with Trip Advisor Community!
Considering Hospitality a sacred relationship between you and us based on generosity, courtesy and friendship associated with respect, protection and taking care of, with emphasis on little details, one of our main concerns is to continuously trying to improve our facilities and the surroundings to make your stays exceptional, creating memories to last for many years!
Thank you so much for your kind words regarding the location, the Facilities, the rooms and our Wellness and Spa Centre.
Actually, it feels fair to mention that it is our Team who have established and made our hotel known worldwide, awarded many times with excellent ratings, following the Greek concept of hospitality, “filoxenia” -φιλοξενία which is deeply rooted in rituals that are expressions of an authentic relationship between Guest and Host, based on generosity, courtesy and friendship associated with respect, protection and taking care of.
In the meantime, the protection, safety, well-being of children and the respect for their rights, as defined in the International Convention on the Rights of the Child, is recognized by Amathus Hotels as our fundamental duty and obligation. That is why we strive to respect and adhere to principles and procedures, both in the professional and private lives of our employees, executives and partners, with a view to protecting children.
Considering your feedback valuable, though, we have already taken into serious consideration and we are in the process of investigating the unfortunate incident with your daughter you are mentioning.
Truly apologising for the inconvenience you experienced with the faulty A/C unit, which was due to unforeseen circumstances, I am sure, you realized the Maintenance Team did the best possible to rectify the issue as soon the spare parts were delivered, the following day. Besides, the hotel being located on the western part of the island, is considered a bit of fortune and privilege since the summer breeze is quite common, even when the temperatures are really high in other places of the island. I hope that the amazing, breath-taking view of the Aegean Blue and the view of the Sunsets from the Restaurant Terrace and your room were really compensating and I hope you experienced the joy of swimming in the crystal clear waters of the privately owned beach front, a beach recently nominated to be included in the Blue Flag Quality Award network
In the meantime, boasting to have been rendering State of the Art Treatments in our Spa and Wellness Centre, as it is considered among the best throughout Greece and the Dodecanese, it is so rewarding to see that you had the chance to indulge yourself in an ultimate rejuvenation and relaxation experience and enjoyed high quality services and massage treatments by the experts of the kind.
In the meantime, considering Food as one of our priorities and our Chefs are specialised in creating culinary travels to satisfy every palate, it is so unfortunate that you left home without having the chance to experience the eating adventures focusing on the cuisine of Greece at “Bakaliko” Taverna of the top-floor, overlooking the amazing blue of the Aegean Sea or one of our Theme Nights such as the unique “Lobster” Night at our a la carte Restaurant “Varkarola” by the Pool side with the excellent service and the breathtaking view of the Sunset aimed to leave you utterly stuffed!!
At least, I hope you enjoyed items from the “Greek Breakfast Corner" certified by the Hellenic Chamber of Hotels including hearty cooked pure, traditional local dishes made with locally grown products such as cheese, honey, nuts and fresh vegetables.
Once again, truly appreciating for selecting us for Your holiday, the whole Team and I are sending our warmest regards from Rhodes and I am looking forward to welcoming You pretty soon for making you reconsider your experience with us !!