Dear 973camillal,
Warm greetings from Banthai Beach Resort and Spa.
Thank you for recently staying with us and based on the rating you have given us, it appears as though you generally enjoyed your overall stay experience despite your disappointment with the housekeeping team. Please accept my sincere apology for the inconvenience you encountered.
Your feedback with respect to the lighting on balcony and cleanliness has been addressed with Khun Punika, our Executive Housekeeper to immediately brief our housekeeping team and supervisors’ to be particularly careful, while initiating an inspection in all guest rooms thereby ensuring that the cleanliness and standards of our Resort are being maintained in accordance with the expectations and standard expected of Banthai Beach Resort and Spa.
Once again, It was a pleasure to have you stay with us and we look forward to the opportunity to welcome you back to the Banthai Beach Resort and Spa again in the near future.
Kind regards,
Tim Tate
General Manager