En besvikelse värde, dålig kundservice ... - Jw Marriott Panama

Dear jmk76jmk,

Thank you for your detailed feedback about your recent stay with us. We are committed to continuously improving our services, and your insights are invaluable to us.

Our check-in process is designed to be efficient and welcoming, and we are enhancing our training to ensure every guest feels this from the moment they arrive. Moving forward, our team will focus even more on personalizing interactions to exceed guest expectations.

We appreciate your attention to detail regarding room arrangements. It's our priority to ensure all guest preferences are perfectly met. From now on, we will implement even more rigorous checks to guarantee room setups align seamlessly with guest requests.

Our maintenance team is dedicated to keeping our facilities in top condition. The minor details you mentioned, such as coffee facilities and lighting, are being addressed to enhance the overall guest experience. Your observations help us to provide a flawless environment for our guests.

Regarding family accommodations, we are taking steps to better communicate our offerings and ensure that families feel completely at home. Our reservation process will include more detailed information to assist in making the best choices for family stays.

We are delighted that you enjoyed our pools and the service at the bar. Our team members are truly dedicated to providing outstanding service, and it’s great to know this was reflected in your experience.

Thank you for your constructive feedback. We look forward to welcoming you back and providing an exceptional stay that meets all your expectations.

Warm regards,