We sincerely regret that this reviewer, and longtime friend, did not have a good experience in his last visit to Villa La Tartaruga Sabina. We take great pride in our villa and the overall guest experience as has been demonstrated by all the many positive reviews. It is for this reason we feel a thorough response is necessary to help understand Curt Campbell’s unusual, and completely unexpected review.

As Mr. Campbell mentioned, there has been significant “money” invested in the villa for a major renovation completed in April of 2015. The renovation allowed us to include a vacation cooking school and many additional services not previously available to make our home a full service villa, capable of catering to the most discriminating clients from around the world. The villa has in fact stayed under the same ownership of the family who built it. Our renovations included:

- large state of the art kitchen
- en-suite bathrooms for each of the bedrooms
- new furnishing in the common areas and bedrooms
- air conditioning and heating in all bedrooms
- full catering and optional customized activities

Mr. Campbell failed to mention that he and his wife were provided a free week's vacation at the villa last year, including food, wine, tours, cooking lessons, etc., all at absolutely no cost. He is now competing with us in the olive oil business in the U.S.

When Mr. Campbell arrived, he was advised that because of the unusually warm weather for November a few flies had unexpectedly came out. He was told that the villa had been treated to eliminate flies inside, and therefore, it was best to keep the windows closed, something he chose not to do. Likewise, we advised him that we had two outdoor cats and to please avoid feeding the cats to ensure he stayed away. We also told him that we would lock the cats away if any of his guests were allergic to cats. These were not "stray" cats and was not a surprise to Mr Campbell and he did not ask us to lock the cats.

We had one fire alarm that needed a new battery, which has been replaced. We added a knife sharpener for the guests to use for the kitchen knives and all hard water spots had been cleaned from our glassware as usual. A new state of the art extra large hot water heater was installed in July, 2016. Had Mr Campbell told us that one bathroom had low hot water pressure, it would have been easily and promptly fine-tune it. The automated gate did not have a problem. Our standard check out time has always beetween 9am and 10am or later than that when we don’t have other guests checking in the same day.

We do apologize we did not meet his expectations and wish Mr Campbell well on his future travels.