Dear Carolina,

We appreciate your time you dedicated to share your detailed review regarding your holiday among us.

We thank you for mentioning the free shuttlebus service we provide and we are going to take into consideration your suggestion regading the timetable.

At Barceló Hotels Groupwe know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your comments to them and we are sure they will be happy to know their efforts have been appreciated.

We thank you again for sharing your experiences and on behalf of the entire team of Occidental Jandía Mar we are looking forward to welcome you and your family back for your next holidays.

Kind regards from sunny Jandía,
Zsofia Berta
Guets Experience Manager

Dear Peter,

Although we sincerely regret your disappointment with your stay in our Barceló Jandía Mar, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team.
I would like to clarify that in case you have found our pool bar closed it might happened due to the extreme rainy weather reached Fuerteventura few weeks ago. We opened the Disco and continued the service of the drinks there. We apologize for all inconveniences occured.
We understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. Also I would like to clarify that we provide bottled wáter upon arrival and in our pool bar and snack bar and the main resturant we have several water filling dispensors available.
On the other hand we thank you for pointing out the friendliness of our staff, their kindness and helpfulness being our hotels’ main strength as well as our animation team´s proffessionalism and enthusiasm so therefore we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind regards,
Zsofia Berta
Guest Experience Manager