Dear guest,
Greetings from Calheta!
First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.
We are pleased to know that you had a pleasant stay and enjoyed our location, swimming pools and spa facilities.
We regret to know that the food provided did not meet your expectations. We truly believe that the options provided in our buffet, A la carte restaurants and in the bars meet our high-quality patterns, as can be seen throughout several online platforms.
Customer service is our main aim and the reason for our team works hard and around the clock, in order to provide a personalized service to all of our guests. For this case, we regret to know that we were not able to please you on the aspects mentioned and we will share your words with our team.
We hope to have the pleasure of welcoming you again for a new and improved “Saccharum Experience”.
Warmest regards,
Bruno Teles
Hotel Manager