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Hotel Ava

3201 S Loop 289, Lubbock, TX 79423-1320
Affärscenter med tillgång till internet
Fri parkering
Fitnesscenter med gym/träningsrum
Kostnadsfritt höghastighetsinternet (wifi)
Anpassat för rullstol
Husdjur tillåtna (hundar/husdjur välkomna )
Flerspråkig personal
Tvättrum för självbetjäning
Rökfritt hotell
Visa fler
Rökfria rum
Rökrum tillgängliga
Handikappanpassade rum
Kylskåp på rummet
Bra att veta
49Bil rekommenderas
Bedömning: 49 av 100
31restaurangerinom 0,5 km
2sevärdheterinom 0,5 km
Omdömen med mera
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De här omdömena har maskinöversatts från engelska. Vill du visa maskinöversättningar?
Min familj hade en reunion Juli 28 och 29:e på den Clarion i Norrköping. Att hyra en konferenslokal och att ha tillgång till det hotellet tillhandahåller maten. Det fanns många problem. Vi hade tio rum. Tre hade AC frågor som inte rättades till medan du är där. Det var inte ens v
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Svar från DRockholt, General Manager för Hotel Ava
Svarade 9 aug. 2017
I do apologize for the issues you had during your stay. I have spoken to the staff as we do allow breakfast to be taken out of the restaurant. We are training new people and they were unaware. I agree with you. Totally my fault. We had a meeting about this first thing Monday to reiterate the breakfast items being taken out of the restaurant. I have also spoken to the staff member that you stated yelled. That is totally unneccesary. I'm sorry that the noise bothered you but we have all entertainment shut down by 10 pm and as you stated, this was a huge benefit that we gladly support. I do apologize that your AC went down and I am glad that we were able to move you to another room. That AC had just been repaired as you stated and was up and running in 30 minutes. I do apologize for the miscommunication. When you order a catered meal from our catering department, the rules of any hotel are that you cannot take the remaining food with you. This is a health code violation. If we allowed the food to be taken and it sat out for 5 hours and then someone ate it and got sick, then the liability would fall back on us. For the protection of both parties, we do not allow leftovers to be boxed up and taken out. This is why it is important to have a set time to serve and eat the food and a guarantee number of how many you are serving. We do leave the food in your meeting room safely for 2 hours to give everyone a chance to eat. Again, I do apologize for the issues that you had and with you well on your next reunion at the Comfort Suites. That too is a very nice hotel and I do hope your next reunion is more enjoyable.
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Vi njöt av vår vistelse på Clarion. Kom på 11:00 efter att vara på den vägen allt dag. I incheckingen var slät och rummet var stort och väldigt mysigt. Vi njöt av gratis frukost, skulle inte ha öppet sinne om de serverade bacon, men den började på dagen rätt!
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Svar från DRockholt, General Manager för Hotel Ava
Svarade 9 aug. 2017
Thank you for your feedback and I am delighted you enjoyed your stay. We do offer bacon but it goes fast! We also added an omelet station on the weekend with cook to order omelets!
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Det här hotellet påstår att ha vänlig och duktig personal att hjälpa dig. De gör det inte!

Vi hade en hemsk upplevelse på hotellet, inklusive den omelettkök. The location was good och var tvungen inte städats, servicen var bedrövlig, vi väntade fem timmar att få toalettpapper ti
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Svar från DRockholt, General Manager för Hotel Ava
Svarade 9 aug. 2017
Thank you for sharing your experience. It was nice speaking to you and again, I do apologize for your bad experience.
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Efter att ha kört för 7 + timmar var DE FLESTA besviken! ! Endast en hiss & sedan trappor! Medan lossning upptäckte den tillbaka var dörren INTE säker. Ingen särskilt anpassat för nykomlingar. När den slutligen kom till vårt rum, ingen toalettartiklar, inga handdukar, ingen badma
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Svar från DRockholt, General Manager för Hotel Ava
Svarade 9 aug. 2017
I do apologize for having stairs and will not respond to a remark about immigration. Please find somewhere else to stay during your next trip to Lubbock.
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Vi bodde bara här en natt lov. Vi var i stan för en examen och checkade in sent runt 9:00 och checkade ut 12 timmar senare. I badrummen i båda rummen hade inte rengjorts alls. Det var hår i handfatet och på badrumsgolvet, ingen tvål eller schampo i badrummet, och en toalett var s
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Svar från DRockholt, General Manager för Hotel Ava
Svarade 9 aug. 2017
I do apologize for the stay that you had and the bathrooms not being cleaned. I only wish I could control what comes out of the staff's mouths. We do not find it acceptable to "forget to clean a bathroom". I'm sorry that you were checked into a room that was not ready to rent. I find that totally unacceptable and share all comments with the staff. We are glad that you enjoyed the breakfast and the hours of the business center are now 24 hrs. I do apologize that they weren't during your visit.
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When do you plan to provide enough towels for all your guests?? On one of the biggest weekends of Lubbock, Texas Tech Graduation, you can barely give two towels per room? And not a single apology from the staff. Which means this must happen all the time. I stay in hotels quit a bit and have friends who manage them and the biggest pet peeve is never enough towels!!! We showed up and no towels. Told by front desk staff that they were out!! And then it is December and cold and get to the room and everything is unplugged. Including the heater/Air conditioner. Was told that second floor isn’t used much, so for winterization, unplug such things. That is the worst excuse I have ever heard. And if there is a hard freeze, and no low heat going, you are asking for plumbing issues. So the staff must thing the guests are stupid!!. So back to my question? Do you think you can ever provide enough towels for full occupancy, as I overheard numerous of times that hotel was all booked up!
I have no idea why I received your post as I was an unhappy guest in July. Be assured I am not with the hotel. We had a family reunion there and will not be having another at this particular hotel. We had numerous complaints from AC's that wouldn't cool the rooms, the attitude of the breakfast staff, one room flooded due to the AC and family had to move to another. It was not up to the standards of the Choice hotels. We now stay when in Lubbock at the Comfort Suites on Marsha Sharp Freeway and really enjoy it. Quiet, new, friendly, and clean. This Clarion is an older facility and was in need of numerous improvements. Towels were not a problem for us but many other things were. We had ten rooms and no one was particularly happy with their room. This was not our first stay at this hotel. I assume that since had a question and I had reviewed the hotel is why I received your post.
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On trip advisor it indicates pet friendly, what is your policy for dogs?
We are Pet Friendly and charge only $15.00 per pet.
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Do you have roll away beds available?
I do not know if they had them or not...I would question the fact they had substandard a/c , questionable services around the hotel.
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How is the breakfast?
We offer complimentary a full hot buffet, scrambled eggs, two forms of sausage: patties and links, biscuits, gravy, grill made pancakes, 4 assorted cereals, make your own waffles, home made salsa, milk, yogurt, assorted juice. I am sure I missed a few items. And if you choose we also offer a full breakfast menu at a fee.
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48 US$ - 99 US$ (Baserat på genomsnittspriser för ett standardrum)
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Clarion Hotel
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