What a relaxing stay we had at this new hotel. Everything was lovely and the staff could not have been more accommodating. Rooms very comfortable with everything we needed. Very welcoming check in and check out staff. Noah in the bar was friendly and acted quickly and reassuringly when a drink was accidentally spilt. The breakfast team were very helpful and went out of their way to make sure one of our party had everything they needed. All the staff whose names I can’t recall represented the hotel chain in a very positive way. As this is a new hotel the feedback for future visits would be to maybe have a towel hook on the bathroom door as it’s near the shower. Other than that small point the hotel accommodation and location was perfect for our needs.
This is an excellent Aparthotel, well located for Sutton and for London trains. The hotel benefits from being a joint hotel with an Ibis, so the bar and restaurant can be used by guests. That said, there are many good restaurants within walking distance, and the apartments are very well equipped for self-catering. There is a kitchen equipment library where you can borrow things like toasters. The staff were lovely. The bed was very comfortable and I can’t fault this hotel.
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