I was excited to stay at this hotel as it is new, but it was not very good. Make sure not to display any valuables in your car as I do not believe the parking lot had any sort of security to protect guests vehicles.
Hotel has several restaurants within easy walking distance. A large mall with many additional options a half mile away. Rooms are new so everything is super clean and up to date. Stayed here for 3 nights as part of a week long road trip. One of the best hotels we stayed at. Breakfast was great, lots of options and hot food, eggs, pancakes, cinnamon rolls. Was excellent. Staff was very friendly and helpful. Highly recommend this hotel for business or leisure.
Brand new hotel. How can this go wrong, right? Ugh! One of the worst hotel experiences ever. Did not have the room I reserved. Staff was decidedly non-apologetic. Room I did get didn't have towels and looked like housekeeping rushed through. Breakfast was disappointing. Very basic and simple. Food quality was questionable. Cutting corners? Location is strange - behind a car wash on a side road. Didn't feel right. In fact, the whole visit was just 'off' and I never really felt comfortable. Might have just been me, but I don't think so. I'm not sure how a brand new hotel can have so many issues, but the Holiday Inn Express managed to set a new low. Not sure if management has hands tied to cut costs or is just inadequate. Maybe with some time it will improve, but I think I'll look to stay elsewhere next time.…
Made a reservation using the IHG app and when we arrived I was informed they had no rooms even though I had a reservation. Gave me some BS as to why. Never had this problem in all my years booking with IHG. So be warned about this hotel. We had to drive out of our way to get a room because of their incompetence. Because it was later in the day rooms other places were booked already. Man at front desk was no help. Had to get on phone with IHG to even get the reservation cancelled so they wouldn't charge me because the room was non refundable. On phone for 45 minutes trying to get it handle. Something that isn't enjoyable doing when on a vacation.
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