Arrived in Clt due to schedule change. I was wanting fresh air and hoping to go for a walk- but down pours did not allow this. I went to the bar and was thrilled to be entertained by Bernie. Hilarious, Friendly, and exactly what I needed after a long day of unexpected schedule changes. Go see him!
June 14th I booked a room here moving from another Marriott property. They double booked a room and to my horror my key led me to a room with another guest that I awoke checking in after 11Pm. I went back to the lobby and asked for a refund and left to stay at a Hilton Property. Aloft never ran the cancellation and now after 5 unreturned voicemails to the general manager and various attempts to remediate the $140 charge on my account - I can find no one in the Marriott chain to refund me the charge. Don't stay here.
Only stayed one night, but loved it. Summer and Neece? We’re wonderful. Both worked hard to make our stay magical! I am so sorry, I don’t remember the manager’s name but I had the opportunity to speak with her and and she too was great. Kudos all around. Thanks for a lovely stay.
I had difficulty rating this location because although it was clean and pet friendly, we won't be going back. The pool area and the elevator smelled like marijuana and the shower situation is weird. It was uncomfortable because there is no door between the shower and the rest of the room. It is behind a wall but you could easily walk in on someone dressing or undressing - not ideal for a family with modest teenagers. I guess it's supposed to be "modern". On a good note, the staff and the guests were all very friendly.
On May 14, our room was broken into and my luggage was stolen. Card machine showed no one entering the room BUT what was alarming was when you closed the doors to the room, they didn’t fully close (even though you heard the click and it looked closed). We didn’t notice the defective doors with all the rooms until we started testing several doors with a hotel manager who visibly saw this and did nothing. Hotel cameras later showed one couple leaving the hotel with a piece of suitcase from the time we were gone (5:30pm-10:30pm). Police report was filed. This hotel isn’t safe.
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