I am a Hilton Honors member. Pay for my room in advance. On check in the front desk was only checking the registered guest ID. When me and my younger looking white wife walked up next to me the clerk asked her for her ID as well. She claimed it was hotel policy to ID everyone staying in a room. So I sat and watched and they didn’t ask any other guest for their ID. Manager still hasn’t called me back after pretending to not be on site.
The room was nice but it didn’t feel clean. The bathroom soap dish had cut whiskers in it and there was dried food on the kitchen counter. The hotel was quiet and the room a good size but in these times it didn’t feel clean and that was worrisome.
The General Manager Renee went above and beyond to make our stay great. The room was so clean, I honestly couldn't find one issue to complain about. The bathroom sparkled. The housekeepers were very friendly.
I am a diamond member, and I am staying at Hilton hotels every week from Monday-Friday. Please do yourself a favor and avoid this location at any cost! I am usually staying at the Homewood Suites in New Hartford whenever I am in Utica, but it was sold out, and I had to settle for this nightmare experience. When I got back to my hotel at 8 pm, a stranger was lying in my bed. Imagine you come to your hotel room, and a half-naked man is lying in bed. I don’t know when he got there, but my stuff was moved around, he took a shower and made himself at home. He barely spoke English, but the man was very apologetic. I solely blame the unprofessional staff for this incidence. Apparently, the man didn’t know the last name of his coworker, but we share the same first name—lucky me. I don’t know what that stranger touched while I was gone, and especially during this time this incidence is a nightmare experience that you don’t wish upon anyone. I am still furious and speechless about how someone can get a room key by just mentioning the first name. I don't even want to think about what could have happened if the wrong person would have been let into my room. It's a dangerous situation that could have ended differently. First, and absolutely the last time that I am staying at this location!…
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