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Bellevue Manor Guest House

Översikt
5 Bellevue Road, Centrala Kapstaden 8001 Sydafrika Visa på karta
Namn/adress på det lokala språket
BEKVÄMLIGHETER
Kostnadsfritt wifi
Fri parkering
Frukost ingår
Luftkonditionering
Precis vid stranden
Pool
Rökfritt hotell
3-stjärnigt boende
Om
Hotellklass
Bekvämligheter
HOTELLEGENSKAPER
Frukost ingår
Pool
Precis vid stranden
Rumservice
Fri parkering
Restaurang
Bar/lounge
Kostnadsfritt höghastighetsinternet (wifi)
Affärscenter med tillgång till internet
Anpassat för rullstol
Barnaktiviteter (barn-/familjeanpassat)
Barnpassning
Busstransfertjänst
Flerspråkig personal
Flygplatstransport
Frukost tillgängligt
Husdjur tillåtna (hundar/husdjur välkomna )
Kemtvätt
Konferensanläggningar
Kylskåp på rummet
Luftkonditionering
Mikrovågsugn
Mötesrum
Rökfritt hotell
Tvättservice
Fitnesscenter med gym/träningsrum
Rumstyper
Sviter, Pentry, Rökfria rum, Familjerum, Rökrum tillgängliga
Hotellklass
Rumstyper
Sviter, Pentry, Rökfria rum, Familjerum, Rökrum tillgängliga
Antal rum
16
Plats
Sydafrika > Western Cape > Cape Town > Centrala Kapstaden
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Omdömen med mera
31omdömen
13bilder
0F+S
0 rumstips
Medlemsbetyg
  • 16
  • 11
  • 1
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  • 3
Tid på året
Resenärstyp
Språk
  • Filtrera
  • Svenska
Hitta omdömen som nämner
De här omdömena har maskinöversatts från engelska. Vill du visa maskinöversättningar?
Gary och jag stannade inte så ofta som vi borde ha. Veckan innan vi anlände, hade vi varit säkra på att våra önskemål om rum och säng skulle hysas utan problem. Vid ankomsten försökte huspersonalen sätta flera familjer i en svit och hade inte de sängar vi begärde. Det var inte me
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Svar från Gags123, Gerente geral för Bellevue Manor Guest House
Svarade för 3 veckor sedan
Hi Stephanie It is with a deep sense of sadness & regret that I address this reply to you. Apologies for the delay in replying to your review. We will repeat our unreserved apology for the disappointment that you experienced during your 3-day visit to Bellevue Manor, Sea Point last month. Your review came as a surprise, notwithstanding our meeting Saturday to receive feedback & resolve the issues at hand. A detailed reply to your review follows below: ACCURACY FEEDBACK: Our breakfasts are a standard feature at Bellevue Manor. All fresh produce; pastries, breads, cheeses, juices, fruits, biscuits, etc. are sourced from Woolworths & Shoprite/Checkers daily. Our hot menu is served on an individual basis, eggs served to order & rashes of bacon, inter alia. Of the 8 or so AirBnB bookings that we have received over the years being listed, not once have we served a breakfast to the guests. This, more than any other reason, is why we were surprised to find our listing stated breakfast included, a fatal error (?), but easily remedied by offering the breakfast to you at no extra cost. Unintentional error. Gigi, 2-year-old the golden, female Labrador, joined our family March 2017. This was after we listed Bellevue Manor, Sea Point in October 2011, many years prior. We had failed to update our listing to include her as part of the family. Gigi is a part –time visitor to Bellevue Manor, & because I returned home on Friday 19 October from a short business trip abroad, she had been visiting the Guesthouse more often in my absence. Her behavior towards your daughter came as a complete shock. Never has it happened before this event. We are not dog psychologists, however in our simple minds we believe she may have been stressed by the noise & playfulness of the 2 children of the Afro-American couple. In addition, we received a complaint from guests (a reservation from Harvey World Travel, Richards Bay) concerning the noise & disturbance caused by this family. CHECK-IN FEEDBACK: You admit that we did not stay in touch often enough prior to your arrival. I tried several times to make contact with you prior to my brief trip away. The purpose was to engage you & provide peace of mind that all would be Ok. You are incorrect in your observations towards the number of other guests booked in on your 1st night’s accommodation. – a Richards Bay family of 4 were booked into the 2 x bedroomed self-catering cottage, although they enjoyed our breakfast during their 3 day stay with us. However, more guests arrived the following day. And the day of your arrival we had a group of 12 guests depart after having stayed 5 nights. Thank you for acknowledging that we were able within a very short space of time to provide you alternative room options in order to satisfy your requirements towards King size beds. We have multiple room configurations & we were able to provide you with the best solution at the time of check-in after engaging with you. COMMUNICATION FEEDBACK: As previously mentioned I had on several occasions tried to make contact with you via mobile & email, but failed! Apologies for my absence on Thursday, your check-in day. I returned Friday, but your group was out at the time. I phoned you immediately & we met on Saturday morning to iron things out. Bellevue Manor is left in capable hands during my brief absences. We have a resident staff member on-site & sleeps-in, 24 hr security & electrical fencing & provide secure off-street parking, when requested. It is a family run/managed Guest House with brother’s, a sister, nephew & niece all in some way involved with the operation. LOCATION FEEDBACK: One of the special attractions of Bellevue Manor, Sea Point, is indeed its location in proximity to restaurants & other eating establishments including supermarkets. You are spoilt for choice because you have a selection of at least 10 excellent restaurants within a radius of 1km of Bellevue Manor. I have discussed the quality of our breakfasts earlier in my reply. VALUE FEEDBACK: Our net receipt from your reservation amounts to R305 per person per day sharing in a 3 ***star Guest House. We regret the mis-understanding of the breakfast as an optional extra, which we believed by offering same for two of the days was our humble was of saying sorry. If you believe we should process a refund, or part thereof, please feel free to make request. In conclusion, we would have preferred that you had a way more memorable 3 night stay with us. One never stops learning, & we sure learnt something new with your reservation !! Sincerely Gary DeCastro
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Stannade 5 nätter här och ville inte lämna. Mysigt, gammalt hem, med en varm välkomnande personal som fick oss att känna oss som familj. Ägare Gary hjälpte oss att bekräfta våra planer och Ferdi och hans medarbetare (fick inte hennes namn) gjorde vissa en vacker frukost presenter
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Svar från Gags123, General Manager för Bellevue Manor Guest House
Svarade 12 maj 2018
Thanks Nikki for your unsolicited review. Grateful you made effort to submit your remarks. Sorry I was unable to transfer you to airport, a last minute business trip required me to travel away from Cape Town for 2 days. Hope to see you back here sometime. Regards to Robert. Sincerely Gary
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Den mest fantastiska gästfriheten jag har upplevt på länge. Vackert gammalt hus och värdarna, Gary och Ferdi kunde inte göra tillräckligt för att göra vår vistelse bekväm och stressfri. Skulle rekommendera denna anläggning till någon och kommer definitivt att vistas där igen.
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Svar från Gags123, General Manager för Bellevue Manor Guest House
Svarade 14 mars 2018
Thank you. Am grateful for your review & the opportunity to provide a base from which you could enjoy your weekend of cycling fun with your group of enthusiastic cyclist friends. Sincerely Bellevue Manor, Sea Point.
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Vi njöt så att bo på Bellevue Manor. Gary, Ferdi och Ferdi's syster är underbara. The cottage vi bodde i var helt tillräckligt med rent och storlek - klokt, var okey för de 5 av oss (föräldrar och 3 söner. . . 21 , 17 , 17 ) . Gary och Ferdi gick utöver det vanliga för att säkers
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Svar från Gags123, General Manager för Bellevue Manor Guest House
Svarade 14 mars 2018
Thank you yawellnofine, appreciate your kind words. Looking forward to your return next month. See you soon & greetings to your boyz ! Sincerely Gary & team
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Vi hyrde en av Garys holiday apartments for vårt besök på CT för Cape cykeltur (som sedan ställdes in på grund av dåligt väder) och det passade oss ner till marken.
Mycket rymligt, välutrustade och mycket centralt - det hade allt vi behövde.
Gary är en mycket älskvärda och uppmär
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Svar från Gags123, General Manager för Bellevue Manor Guest House
Svarade 23 mars 2017
Most grateful Mervyn for your unsolicited remarks. Pity about the weather, glad we found your pump, hope to see you next year, sincerely Gary
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Föregående
Kategorier på album
Alla bilderResenärSvit och rumPool och strand
Jardin
Bilden tillhandahållen av ledningenBellevue Manor Guest House
Typical twin-bedded (or King-size) en-suite room, self-catering facility
Bilden tillhandahållen av ledningenBellevue Manor Guest House
Kitchenette
Bilden tillhandahållen av ledningenBellevue Manor Guest House
Self-Catering Units
Bilden tillhandahållen av ledningenBellevue Manor Guest House
Self-Catering Suite
FöregåendeNästa
11
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