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Hamiltons Tented Camp

Resenär (508)
Svit och rum (101)
Middag (28)
Certificate of Excellence
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Mluwati Concession, Kruger National Park 1350 Sydafrika
Namn/adress på det lokala språket
Vägbeskrivning
Arathusa Safari Lodge Airport19 km
Ngala Airfield39 km
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420omdömen
523bilder
24F+S
0 rumstips
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Vi bodde på grannhotellet, så detta ställe besökte vi två gånger för lunch. De hade en annan menu än vårt hotell, så det var roligt med variation. Sallader, pizza och vanliga rätter. Skön skuggig terass.
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Svar från inkbos737, Public Relations Manager för Hamiltons Tented Camp
Svarade 8 jan. 2018
Dear Veronique082014 - Thank you for sharing your thoughts on Hamiltons Tented camp. We're very happy to hear that you enjoyed your lunches with us, and we hope you will stay for longer next time!
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De här omdömena har maskinöversatts från engelska. Vill du visa maskinöversättningar?
Vi älskade det här stället - dess läge är verkligen utmärkt, bara av en flod så från våra rum vi skulle kunna obeserve den elefanter som äger ett badkar och att leka runt i den vatten. Hos tältet är lyxigt med allt du behöver inklusive en bra utomhusdusch. Personalen var mycket
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Svar från inkbos737, Public Relations Manager för Hamiltons Tented Camp
Svarade 2 aug. 2017
Dear Silvia F - Thank you for sharing your thoughts on your stay at Hamiltons Tented Safari Camp. We're delighted to hear how much you enjoyed your stay with us, and we look forward to welcoming you back to Hamiltons in the future.
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Största gästfrihet och en magisk upplevelse i mitten av en bush. Perfekt service i kombination med erfarna och vänlig safari guider. Jag valde detta ställe blint och det var en fullständig framgång, även om min vistelse var mindre än 24 timmar! Tack till laget!
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Omdömen sammanställs i samarbete med det här hotellet
Svar från inkbos737, Public Relations Manager för Hamiltons Tented Camp
Svarade 1 aug. 2017
Dear 287ralfp - We're delighted to hear how much you enjoyed your brief visit to Hamiltons Tented Camp. Thanks for sharing your thoughts, and we hope you will return soon - and stay for longer next time!
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Fastigheten, personal, mat, och leken driver alla överträffade förväntningarna! Fem stora upptäcktes i första 24 timmar och det totala beloppet av spelet skräckhajen var imponerande. Har arbetat i Walt Disney Företag som jag alltid väldigt kritisk till anställdas prestationer
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Svar från inkbos737, Public Relations Manager för Hamiltons Tented Camp
Svarade 30 juli 2017
Dear TravelineMan - Thank you for taking the time to post your detailed review of your stay at Hamiltons Tented Camp. We're delighted to hear that we managed to exceed your expectations, and that the Hamiltons team took such good care of you. We very much look forward to welcoming you back to Hamiltons in the future.
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Verkligen fantastiskt det var värt varenda öre så nära natur och vilda liv, och du kan se många djur fron din egen balkong. God mat och vin var personalen välkomnar dig med kalla handdukar och drinkar efter varje safari. Åk dit !
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Omdömen sammanställs i samarbete med det här hotellet
Svar från inkbos737, Public Relations Manager för Hamiltons Tented Camp
Svarade 19 juli 2017
Dear Thomas H - Thank you for your very warm and positive review of Hamiltons Tented Camp. We're thrilled to hear just how much you enjoyed your stay, and honoured that you would recommend Hamiltons to future travellers.
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12345621
Hi - Marcelle (and other potential bookers and most importantly the attention of hotel management)- Thanks for alerting that you too have experienced this. I have been contacted by the hotel today- 2 months(!!!) after my reservation was confirmed and paid for. If there is a problem with a booking you do not leave it 2 months after booking to raise it when all the other arrangements ie flights from the UK and all the other hotels and flights in an itinerary have been made for a group of people. For two months they have had my payment in full. If you value your reputation as a high quality 5 star experience you should value your guests and honour reservations especially after so much time has elapsed. It does ask questions regarding internal organisation and staff if an error that has these implications is not picked up but also that the hotel then makes it the guests problem rather than resolving it with the booking system provider and their internal personnel and management. The hotel management needs to address it with the third party, resolve any error for compensation, not the guest. If you go into a store and buy a TV on offer you dont then have the store phone you two months later and ask you for more money or they take the TV back and think thats acceptable. Just not a 5 star approach - considering they have caused the problem, not managed it and then are parking a much bigger problem at the guests door and not taking responsibility for it. I think they would do well to think of the worth of their reputation (as otherwise they will get a number of similar reviews) and concentrate on making sure this does not happen again and that they have the right management in place to pick up a problem quicker than two months later. Hotel booking should be in real time and if payment is received you have made a contract with them that they have responsibility to honour. I am a seasoned traveller and have stayed at many 5 star and boutique properties so I know what I am looking for. In this case I spent many hours searching and comparing lodges, reviews and prices to book this. Now two months later there isn't the same availability and as an organiser of a group celebrating a big birthday (ie a special trip) I will now have to go back and do this all over again when prices have increased and our arrangements aren't amendable as we have a whole itinerary -including internal flights specific to this stay. The impact is significant. This issue should not be addressed by reservations staff this needs to be addressed by the Hotel management. I have not posted a similar review yet as I hoping that this will be resolved satisfactorily once feedback has been received and the matter has been escalated appropriately. Basically I feel dumped on by THEIR problem, If you advertise being 5 star then that has to be reflected throughout, earned and delivered.
Good Afternoon, I believe that our team have been dealing with the system problem that has resulted in your frustrating experience. Please accept our deepest apologies and assurance that we will endeavor to ensure an acceptable resolution is found. Kindest Regards Hamiltons Management
0 röster
Hi - Marcelle (and other potential bookers and most importantly the attention of hotel management)- I too have been contacted by the hotel today- 2 months(!!!) after my reservation was confirmed and paid for. If there is a problem with a reservation you do not leave it 2 months after booking to raise it when all the other arrangements ie flights from the UK and all the other hotels and flights in an itinerary have been made for a group of people. Two months they have had my payment in full. If you value your reputation as a high quality 5 star experience you should value your guests and honour bookings especially given so much time has elapsed. It does ask questions regarding internal organisation if an error that has these implications is not picked up but also that the hotel then makes it the guests problem rather than resolving it with the booking system provider and their internal personnel and management. If a third party has made an error with their listing it is their responsibility to follow that up and be compensated. If you go into a store and buy a TV on offer you don't then have the store phone you two months later and ask you for more money or they take the TV back and think thats acceptable. Just not a 5 star approach - considering they have caused the problem, not managed it and then are parking a much bigger problem at the guests door and not take responsibility for it. I think they would do well to think of the worth of their reputation as otherwise they will get a number of similar reviews rather than making sure this does not happen again and making sure they have the right management in place to pick up a problem quicker than two months later, Hotel booking should be in real time and if payment is received you have made a contract with them that they have responsibility to honour. I am a seasoned traveller and have stayed at many 5 star and boutique properties so I know what I am looking for. In this case I spent many hours searching and comparing lodges and prices to book this. Two months later there isn't the same availability and as an organiser of a group celebrating a big birthday (ie a special trip) I now have to spend more time doing this again when prices will have increased and our arrangements aren't amendable as we have a whole itinerary -including internal flights specific to this stay. This should not be addressed by reservations staff this needs to be escalated and addressed by the Hotel management. Basically I feel dumped on by THEIR problem, If you advertise being 5 star then that has to be earned and delivered.
Hi robalveston - Thanks for your question: the simple answer is that nobody in KNP is allowed to use completely open vehicles as this is against the National Park rules and regulations. Private reserves outside the KNP are allowed to do this because they have different rules guiding them. Hope this helps!
1 röst
Hi Marcelle P - Thanks for your question and your interest in visiting Hamiltons Tented Camp. We offer transfers between our lodges and the airports, either Skukuza or Hoedspruit. If you want a transfer to one of the private lodges in the Sabi Sands, we can arrange this for you as an outsourced transfer. There will however be a charge for this transfer. If you would like us to arrange this transfer for you, you need only send us an email and we will quote and book this on your behalf. In some instances, most of the Sabi Sand lodges themselves collect guests from Skukuza airport on a daily basis. In that case, we recommend that you liaise directly with the Sabi Sand lodge and request a pick up from Skukuza airport. We hope this helps and we look forward to your visit!
0 röster
Hi dancestar33 - Thanks for your message - All gratuities are greatly appreciated by staff and we have a simple structure for guests to leave a tip. General staff have a tip box which is pooled together and split among all the general staff, except guides. Guides have their own tip box and guests are encouraged to tip them directly or leave an envelope with the guide’s name in the tip box. Although tipping is always welcome, it is no way compulsory and is entirely at the guest’s discretion. Camp managers will advise guests at the lodge about how and where to leave tips.
1 röst
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PRISKLASS
769 US$ - 1 245 US$ (Baserat på genomsnittspriser för ett standardrum)
KALLAS OCKSÅ FÖR
hamiltons tented safari camp hotel kruger national park
PLATS
SydafrikaKruger National Park
ANTAL RUM
6
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