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The Atlantic Hotel

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Restaurang
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Specialerbjudande:Paketerbjudande
Plats
Helhetsvy
88Bra för de som vill promenera
Bedömning: 88 av 100
179restaurangerinom 0,5 km
30sevärdheterinom 0,5 km
Omdömen med mera
1 140omdömen
829bilder
6F+S
0 rumstips
Medlemsbetyg
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Hitta omdömen som nämner
Började bra med incheckning men den blev det vara sämre och sämre tyvärr, personalen ointresserad och hade ingen koll , restaurangen och maten medelmåttig , glömde bort beställningar etc. , kommer inte bo hör igen
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Svar från Atlantic-Managment, Manager för The Atlantic Hotel
Svarade 17 juli 2017
Dear mars483, Thank you for taking the time to write this review. I am glad that you found that your first impressions of our hotel were good and that you were impressed with our check-in. Our reception team always give our guests a warm welcome and are so eager to help in any way. I am very shocked and surprised to hear that you found our staff were "disinterested" we have so many wonderful reviews and comments on how eager and enthusiastic our staff are, so it is a real shock to hear that you did not experience this, along with our many other guests. To hear that the food from our AA Rosette Restaurant, was only mediocre- is really very surprising, we offer the freshest, highest quality produce, cooked by our talented team of chefs, and we have held our AA Rosette, among with many other accolades for many years now. The service in Silks is consistently first class, so please do accept my apologies if you received any errors during service. We do receive such a high amount of return guests who love the service, location, and luxury facilities that we offer. Kind Regards Cath Myford General Manager
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Bodde en natt på detta pampiga vackra hotell som ligger uppe på en kulle med underbar utsikt över havet. Stort fräscht rum. Härlig utomhuspool. Personalen fantastisk. Det enda negativa vi upplevde under vår vistelse var att den utlovade WiFi: n inte fungerade i vårt rum på tredje
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De här omdömena har maskinöversatts från engelska. Vill du visa maskinöversättningar?
+7
Först och främst skulle jag vilja säga personalen är fantastisk, receptionen chefen var så vänlig, professionell och hårt arbetande - vilken fantastisk medlem av personalen borde du vara stolt.
Vi hade rum 308 på 3: e våningen vi hade havet havsutsikt som var härlig rummet var re
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Svar från Atlantic-Managment, Manager för The Atlantic Hotel
Svarade 26 okt. 2018
Dear Emy8810, Thank you for your fab 5-star review. It sounds as though all areas of our facilities, service, food and staff left an amazing impression on you. Thank you for your comments on our fantastic staff, we really do try our best to offer warm, thoughtful first class customer service, and it makes us so proud to read reviews like this! It is lovely to hear that you were so impressed with your room- 308 and found it to be clean, spacious and well equipped, and loved our beautiful bathrooms and roll top bath, and enjoyed a good night's sleep in your comfy bed. Seasons seem to get longer and longer each year, and with the exceptionally mild weather and some great Autumn offers in place we have been at full capacity, it is fab to hear that you were still able to enjoy a secluded hour or two in our leisure facilities, and found dinner in our AA Rosette Restaurant, Silks Bistro & Champagne Bar to be stunning! It sounds as though you are a real foodie, and it is such praise to hear that your food has beaten any other restaurant you have dined in. It sounds as though you thoroughly enjoyed your experience, and we cannot wait to welcome you again. kind regards Cath Mukit General Manager
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Dålig service, receptionist lady var oförskämd, ger smutsiga utseende och är oförskämd, chefen tydligt mycket trubbig och taket knäckt och fuktig, helt hemskt, skulle verkligen inte rekommendera och jag kommer inte tillbaka.
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Svar från Atlantic-Managment, Manager för The Atlantic Hotel
Svarade 23 okt. 2018
Dear Fbently. I am very shocked and disappointed to read your review. The service you describe doesn't sound like us at all! We receive so many wonderful comments on our helpful, warm friendly staff and we are so upset to hear that any guest felt as though they were not welcome. We have a maintenance programme in place year-round to ensure that our 10 acres of private headland, leisure facilities, hotel and restaurant are all kept beautifully and receive amazing feedback on our spotless rooms, communal areas and grounds, as a 127-year-old building, we constantly invest in refurbishments, and everything is kept to the highest of standards. It is very disappointing to hear that you will not be returning, and we can only apologise and we do hope that you were able to enjoy elements to your stay including our fabulous views, newly renovated leisure facilities and stunning locally sourced food. kind regards Cath Mukit General Manager
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Parkering är häftigt här. . . de behöver hitta en lösning på den. .

Personal lovely & friendly, jag fick en svit som var härlig.
Enorma med fantastisk utsikt och en fantastisk promenad i duschen och ett stativ längs badet.
Hade en bra nätters sömn.

Frukost var okej, inget erbju
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Svar från Atlantic-Managment, Manager för The Atlantic Hotel
Svarade 23 okt. 2018
Dear NLocke, Thank you for your review, we welcome all feedback to help us see any areas we can make improvements, as well as the many fabulous comments from guests. I'm sorry to hear that you found parking to be an issue, we are one of the only hotels in Newquay that offers complimentary parking for all guests, and have spaces around the entire 10 acres, there are also 3 car parks all within short walking distance, and so we rarely get any comments on parking issues, however, I am sorry if you experienced any problems, reception would have been only too happy to assist if they were informed. Thank you for your comments on our lovely, friendly staff, we know how much a warm friendly welcome means to our guests. I am so pleased that you were delighted with your Suite, and found the room to be huge with amazing sea views and fabulous walk in shower and stand alone roll top bath, it is also wonderful to hear that you enjoyed a great nights sleep. I'm surprised on your feedback on our breakfast which is so frequently commented on as being exceptional, we offer a vast selection of buffet items includign vegatarian and vegan friendly patries, cereals, fresh fruits, and salads, as well as cured meats, cheese and a freshly cooked full English with your choice of eggs, and vegatarian sausages are available, all served in our sea view chandelier dining room and outdoor terrace. I am also very surprised and disappointed to her you did not find your meal in our AA rosette Restaurant to be special- we have won so many prestigious accolades of late including a Gold Taste of the West award for championing locally sourced produce and providing the very highest quality dining, as you mentioned you have eaten in our restaurant before and found it to be lovely, however, we expect diners to be delighted on every visit, and if you have mentioned this to our waiting team we would have happliy replaced any dishes for you. It is wonderful to hear that you would like to stay with us again, and we look forward to welcoming you once more, do ensure that you book direct to receive your return customer special offer. kind regards Cath Mukit General Manager
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Föregående
Kategorier på album
Alla bilderResenärSvit och rumMiddagPool och strandFöretagscenter och evenemangsrum
Professionella bilder enbart för TripAdvisorThe Atlantic Hotel
The Sea View Poolside Room at The Atlantic Hotel
Twin Room
Professionella bilder enbart för TripAdvisorThe Atlantic Hotel
The Sea View Superior Room at The Atlantic Hotel
Professionella bilder enbart för TripAdvisorThe Atlantic Hotel
The Sea View Balcony Suite at The Atlantic Hotel
Bilden tillhandahållen av ledningenThe Atlantic Hotel
The Atlantic Hotel
Föregående
Are there hairdriers provided in the rooms?
Hello Mark T, thank you for your question- yes, we do provide hairdryers in every room. thank you, Esther
1 röst
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Hi i have a child under 1yrs old do you allow us to bring our own moses basket
Hello audimat1, yes of course, you are welcome to bring your own moses basket, there is a charge for cots and linen when we provide this, but there is no charge issued when you bring your own cot and bedding. We provide high chairs, and any other facilities you will require and there are plenty of facilities for your baby to enjoy, we look forward to welcoming you. Kind regards The Atlantic Hotel
0 röster
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Is the outdoor pool open end of may ? Thank you .
Hello Natasha, Yes, our outdoor pool generally opens from end of April- early May thank you, Esther
1 röst
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Is dog friendly or dog tolerant ? does our dog have to be confined to room or are their areas in hotel where she can be with us, and we can have a meal or drink accompanied by her ?
Apologies for the late response. I too am unsure about dogs as did not see any during our stay. Probably best to give them a call to find out, they're ever so helpful.
0 röster
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is the hot tub jaquzzi in operation ?
Föregående
12
FöregåendeNästa
11
PRISKLASS
120 US$ - 298 US$ (Baserat på genomsnittspriser för ett standardrum)
KALLAS OCKSÅ FÖR
atlantic hotel newquay
PLATS
StorbritannienEnglandNewquay
ANTAL RUM
57
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