Marriott's Custom House
Marriott's Custom House
4.5
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Område: Downtown
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4.5
164 omdömen
Utmärkt
119
Mycket bra
34
Genomsnittlig
7
Medelmåttig
2
Hemskt
2
Eric H
Cambridge, MA24 inlägg
sep. 2024 • Ensam
This review is strictly for the observation deck at the top of the tower, not a review of the hotel. I'll start off by saying that the views are outstanding - probably the best in Boston, and well worth the visit. You need to reserve about 2 weeks ahead of time, though, and you need to call (can't reserve online). Only 8 people are allowed on the one trip up the tower per day, and it's in high demand.
I was quite disappointed in that I was expecting a tour, providing background of the building's history and the sites you could see below. Instead, a security guard met us in the second floor lobby, escorted us to the observation deck, and told us we needed to return downstairs within 30 minutes. That was it.
The views are awesome, the time up there is generous, and it's all free. This is definitely worth it--just don't expect a tour, as I did. I was also surprised that only 8 people are allowed per day. There's plenty of room up there for more. Also, in the second floor lobby, there's some historic material. Take the 10 minutes to look at it and read the info yourself, since no one will provide that information for you.
I was quite disappointed in that I was expecting a tour, providing background of the building's history and the sites you could see below. Instead, a security guard met us in the second floor lobby, escorted us to the observation deck, and told us we needed to return downstairs within 30 minutes. That was it.
The views are awesome, the time up there is generous, and it's all free. This is definitely worth it--just don't expect a tour, as I did. I was also surprised that only 8 people are allowed per day. There's plenty of room up there for more. Also, in the second floor lobby, there's some historic material. Take the 10 minutes to look at it and read the info yourself, since no one will provide that information for you.
Skriftlig 12 september 2024
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
FamilyFunDavis
Davis, CA8 inlägg
apr. 2024 • Par
I have no reservations recommending this hotel! First, it is in a historic building (rooms have been recently updated) with displays of interesting art and artifacts from the history of the building and Boston. Its clock tower stands out in the skyline, which makes it easy to find your way home. Speaking of walking around Boston, this hotel is very well located. There is a T station right in front (2 stops from the airport). Almost everything we did was under a 20 minutes walk or a short T ride (Walking: Freedom Trail, North End bakeries and restaurants, Boston Commons, Beacon Hill, Bunker Hill, Tea Party Museum, Quincy Market and Faneuil Hall; T rides: Fenway and MFA; 15 minutes Uber to JFK Presidential Library). There are lots of restaurants and bars nearby. The rooms are spacious, clean and the room we had on the 12th floor had great views (definitely ask for a room on an upper floor). It was very convenient to have a fridge, microwave and utensils in the room. Also we liked having the bedroom in its own room, giving us space to spread out after a day out. The hotel (there were no resort fees which was very refreshing) arranges several activities, snack times and happy hours. We participated in the Freedom Trail and Beacon Hill walking tours and Kim our guide showed and taught us things we would not have noticed/known if we walked them ourselves. The staff was friendly and helpful! Kaylee, Brenda and Zach were very helpful when checking in and out. Since we had a late flight out of Boston, they offered to store our bags, and gave us key so we could still use the facilities. I would definitely stay here again the next time I visit Boston and I would recommend it to my family and friends without hesitation!
Skriftlig 1 maj 2024
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Rumzzz
Irving, TX129 inlägg
dec. 2023 • Familj
My family and I were in Boston on Christmas Eve and Christmas Day, when understandably most attractions are closed down. We went to the custom house on the 25th, and were told the observation deck was closed. However, within minutes (after I explained we were there only for the day), the Christmas spirit kicked in and we were given an exclusive trip to the deck. Just made our day!
The deck itself is a beautiful and must-do event for anyone that’s joys panoramic views. There are wrought iron tables and chairs strewn around for tired feet, and iron grills to prevent accidents. Go for it!
The deck itself is a beautiful and must-do event for anyone that’s joys panoramic views. There are wrought iron tables and chairs strewn around for tired feet, and iron grills to prevent accidents. Go for it!
Skriftlig 6 januari 2024
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Todd V
1 inlägg
maj 2023 • Ensam
To clarify, there are only 8 reservations per day allowed and they book up well in advance for the summer. The 48h is the minimum notice to call the front desk.I called May 29, 2023 - and they were booked up for all of June 2023 already…. Good luck! It’s such a shame they limit it as much as they do.
Skriftlig 28 maj 2023
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Sean F
1 inlägg
mars 2023 • Ensam
Huge thanks to Sean M! He was incredibly friendly in our interaction and was able to schedule an amazing outdoor 360 tour of the top of the Clocktower for me and my family. He even gave me his card so that I could confirm how many of us we’re going to attend.
Five stars to Sean, but I do wish that the Marriott would be more considerate to the public, and allow more visits. My understanding is that when the building was sold to Marriott, they agreed that they would allow public visitation. I think they are following the letter of the law, but not necessarily the spirit. It's a shame that this amazing, beautiful piece of Boston history is so difficult to access.
Five stars to Sean, but I do wish that the Marriott would be more considerate to the public, and allow more visits. My understanding is that when the building was sold to Marriott, they agreed that they would allow public visitation. I think they are following the letter of the law, but not necessarily the spirit. It's a shame that this amazing, beautiful piece of Boston history is so difficult to access.
Skriftlig 17 mars 2023
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Sail4
VT45 inlägg
feb. 2023 • Par
We stayed in The Custom House as part The Marriott Pulse Hotel. It was our third stay and it remains an excellent option for downtown Boston. The staff are all very helpful and welcoming, from the front desk to maintenance everyone is so friendly — they made us feel at home and cared for. We come for a week and enjoy all that Boston has to offer. Parking our car at Post Office square (a short walk back) over the weekend and then early Monday we drive out to Wonderland in Revere, it is a clean quick T ride home to the Aquarium stop on the Blue line. Very easy & very inexpensive covered parking compared to valet or the city garages!
Skriftlig 6 mars 2023
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
BZLarson
1 inlägg
okt. 2022
This was a real disappointment... we had reserved a Sunday tour of the Custom House Tower nearly 2 months in advance, only to arrive and find that Marriott (which now occupies the building and runs the tours) had lost our reservation. They had us wait a full 30 minutes to see if there were any no-shows, and then told us that they could not accommodate us. Advance reservations are made by phone -- I am kicking myself for not calling back to confirm or demanding an e-mail confirmation from the start (I had asked and was told that they didn't do that, and that it wasn't necessary). I typically think of Marriott as a highly trustworthy company. Our trust was obviously misplaced this time - we lost 2 hours of transit time, my son left his job early so that we could get there in time, and we ended up paying $28 in parking, all for nothing. I'm sure it's a lovely tour, but be sure to call in advance to re-confirm reservation, and ideally get it in writing.
Skriftlig 30 oktober 2022
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
ilianalopez728
1 inlägg
juli 2022 • Familj
Beautiful hotel that is centrally located but lacking security. The hotel is perfect for families, especially those with young children. Lacking security with the observation deck. A large group of locals camped out on the observation deck during the July Harborfest fireworks, selfishly taking up all available space that is meant for hotel guest to enjoy the fireworks.
Skriftlig 18 september 2022
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Ron B
Silverton, OR5 inlägg
juli 2022
Tremendous views and amenities. The staff was first-rate--extremely friendly and helpful--Joseph Louis (the bell captain) was gracious and kind beyond belief. Also, for some reason our door stuck, and security couldn't get it open, and sent for an engineer. All this took less than five minutes, and Leah at the front desk sent up wine, candies, and toffee to make up for our inconvenience. We weren't inconvenienced, understanding that life happens while we're busy making other plans.
Skriftlig 30 juli 2022
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
MisterR1985
Tahlequah, OK344 inlägg
juni 2022
Return visit to Marriott Custom House. Love the location. Accommodations nice. Easy to get around historic Boston.
Skriftlig 16 juni 2022
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
What’s the best way to get from Logan Airport to the hotel without a rental car?
Skrivet 20 april 2022
Can you go to the top of the tower anytime or are there times you can go????
Skrivet 13 september 2019
You can go anytime and the view from all four sides is spectacular. This was the very first high rise in United States so when it was built it was the highest building in the country! I just got home from this hotel 2 days ago and the observation tower is being renovated/restored so there was no access for us during this journey. I expect they'll have it finished asap but I'd check first.
Skrivet 4 december 2019
what is the parking situation at the hotel and around the hotel ? Also do you have to pay when you go in and out?
Skrivet 18 juni 2019
Parking isn't a problem. They have valet service. However, there are many parking facilities around and near the hotel if you prefer to park your own vehicle.
Skrivet 13 augusti 2019
Hi. Slightly confused. Custom House is a timeshare AND a regular Marriott hotel property as well? I booked a weekend and m not a timeshare owner. Thanks for clarification.
Skrivet 17 januari 2019
Yes you’re correct. You can book it like any other hotel. You will love it.
Skrivet 18 januari 2019
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