Dear Maps369032
We are very sorry for the incident that you told us about, we checked with our team and they told us that the guide in charge of your experience asked you to please leave your backpack in the luggage storage because the dimensions of your backpack did not correspond to those allowed, this, to request from the security of the Archaeological Park, however, due to your refusal and the time elapsed, our guide was forced to continue with his itinerary because he was also with other assigned visitors waiting.
Therefore, it is very important to travel light to enjoy the visit to Machupicchu, in accordance with the internal policies of the Archaeological Park.
Likewise, we will take into account your comments in order to improve and be able to receive you again another time.
Sincerely,
The Inca Rail Team