Titanic Spa

Titanic Spa, Huddersfield - omdömen

Om
Föreslagen längd
Mer än 3 timmar
Föreslå ändringar för att förbättra det vi visar.
Förbättra objektet

4.0
1 763 omdömen
Utmärkt
860
Mycket bra
424
Genomsnittlig
208
Medelmåttig
109
Hemskt
162

Andrea-Washington
Washington, UK198 inlägg
Absolutely fantastic
aug. 2021 • Vänner
Stayed here for one night following a spa day. The accommodation was lovely, split over two levels, food was beautiful and service was fab. The spa it’s self was lovely, the swimming pool area could have had more lounges but the treatments themselves were outstanding!
Skriftlig 16 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi, Thank you so much for your lovely review and feedback. It is wonderful to hear you enjoyed your stay with us and we hope you can visit again soon! Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Hollie H
1 inlägg
Amazing place! Don’t take notice of the bad reviews!
nov. 2021 • Vänner
We have just got back from the titanic spa and I could not recommend this place enough!
Please don’t let the bad reviews that people have left (clearly nit picking to get a freebie) put you off staying here!
We literally couldn’t fault a thing. On arrival, the reception staff were so friendly and couldn’t do enough to accommodate your needs. We was then taken round to be shown where everything was and was left to enjoy our spa time. Again we could find fault with anything.. the spa itself was lovely and we made good use of the 3 steam rooms, 2 saunas, foot spas and the ice room.
We had our lunch which was only a light lunch, but very nice and tasty. (If your not happy with the food they provide and prefer a big burger a chips, a spa day isn’t really the place for you!)
Again all the staff serving were lovely and friendly.
We had the hottub session included in our package and also a 55 minute treatment. The facial was amazing and so relaxing thanks to my therapist Imogen. I was given a list of products at the end that she recommended, but didn’t feel in any way pushed to buy them. I did however purchase 2 of the products!
The rooms are spacious and modern and there is everything you could need for your stay.. we was also given a complementary bottle of Prosecco and chocolates which was a very nice touch!
The evening meal, just like the lunch was delicious! Your chefs do an incredible job to serve that many people whilst keeping the meals fresh and to order!
There was also a member of staff (not sure if his name was cooper?) just want to point out how lucky you are to have such a hard working, friendly member of staff. We saw him throughout the day here there and everywhere doing all different jobs, and nothing was too much trouble for him!
All in all, we had a fabulous time and cannot wait to come back for another spa package.. thank you for making a new mum and first time Nannie’s weekend so amazing 😊
Skriftlig 15 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi, Thank you very much for your wonderful review and feedback. We're delighted to see that you enjoyed your stay and we able to enjoy some relaxation. We hope to see you again before too long! Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Get in my belly
Leeds, UK2 inlägg
Completely underwhelming - not a luxury spa
nov. 2021 • Vänner
I visited here with a friend after hearing really great things about it from people who had visited a few years ago, but was sorely disappointed with the entire experience. As part of our package we were promised a drink on arrival, which we weren’t offered. The rooms are in need of some repair in places, chipped paintwork and grubby in places. The sink in our bathroom had black mould growing behind it and in the grout around the tiles. There was also black mould growing at the top of the wall in the bathroom just under the ceiling (I suspect as there’s no ventilation in the bathrooms at all). Not what you’d expect from a luxury spa! I have to laugh at the previous reviews that mention that only one small towel is provided in the rooms where Titanic have responded to say that they will change this as we arrived to only one small towel each. No hand towel and no hand wash provided in the kitchen. The room was also without washing up liquid and the cups provided were dirty so we couldn’t clean them prior to use. The treatment was nice, but not incredible. During the hand massage, the therapist worked on my left hand for about 2 minutes and then on my right for about 10 and kept breaking off during the treatment to shine a light on me (no idea why). I wasn’t offered any after care advice or a glass of water following my treatment and to be honest just left feeling like I was on a conveyor belt of clients. The food was again nice but not incredible. Very small portions and the staff seemed run off their feet - we waited 20 mins before anyone even offered us a drink and then had to ask twice for the correct order as items were missing when it did arrive. Little things happen everywhere, but it seems as though this place has really gone down hill. At £170 a night, the quality wasn’t there and I wouldn’t return - there’s loads of better spas in the UK that offer a truly luxury experience for a similar price! Look elsewhere!
Skriftlig 6 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi, Thank you for your comments, our guest feedback is very important to us. Without this we are unable to ensure the necessary changes to continually improve our customer experience. It is disappointing to read the feedback provided after your stay; had our team been aware of an issue at any point we would endeavor to resolve this as quickly as possible. Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Great Overnight Stay
nov. 2021 • Par
Fantastic overnight stay. Customer service was first class (especially restaurant staff) Food amazing, fab facilities, gorgeous apartment. Loved the cocktail bar. Great stay, can’t understand some of the more negative reviews on here. Stayed at Ragdale Hall many times & whilst Titanic is much smaller/less facilities/cheaper! it’s equally as good on many levels & even better in some parts ie the apartments are stunning. Will definitely look to make this an annual event. Thanks for an enjoyable stay.
Skriftlig 6 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi, Thank you very much for your feedback and wonderful review. We are delighted to hear that you enjoyed your visit and hope to see you again soon! Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Cathie Rea
Doncaster, UK4 inlägg
Diabolical!!!
nov. 2021 • Vänner
This place is the worst experience I’ve ever had.
Absolutely diabolical service, we were locked out after going out for a meal and the code provided didn’t enter on the keypad due to a digit on the pad being jammed we were forced to sleep in the foyer all night, no staff at all present, no answer from the one phone number provided. I’ve never ever experienced anywhere like it.

The place itself is drab, unimpressive and nothing like any other spa I’ve been to, even the smaller establishments, in fact this place is just lacking and I can’t begin to tell you where. You must experience it to believe it!!!!!!
Skriftlig 6 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi, Thank you for your comments. We value our guest feedback and please accept our sincerest apologies for any disappointment caused during your experience. Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Rachael H
1 inlägg
Nice stay but underwhelmed
nov. 2021 • Par
Underwhelmed…..

Nice but I expected amazing! I feel like the spa is completely lacking the wow factor.

Spa:
I was surprised how small the pool was and the lay out of very odd. You have to walk through the restaurant to get to the pool area.
The areas seemed very basic and nothing special compared to other spas.

The relaxation area was nice but again, in other hotels there would be magazines, flavoured waters. It was just lacking the wow factor.

Shame that you have to pay for the outdoor hot tub, we didn’t pay as it’s a rip off, this should be included. Not great when your spending over £500 for a one night stay for two.

I feel like the spa is in need of a little tlc/refurb.

Rooms:
rooms are the best part, they were absolutely lovely. Great facilities, nice and spacious, shame no hand or hair towel.

Gym: good size and great facilities

Treatment: I had a scalp massage which was okay. Not much more to say about it.

Food:
Lunch was terrible, a cold chicken tikka salad, which was just an overwhelming amount of rocket a few cherry tomatoes and chicken. Pretty poor.

Tea was gorgeous. Only downside, we had a 3 course meal and the food was just coming out so fast we had no break between courses. Appreciate they are sticking to a schedule, however we felt very rushed.

Cocktail area is lovely.

All in all, I think it is very expensive for the money. Not the best spa I have been too and feel like the spa area is missing the wow factor.
Not sure I would return as I think there are nicer spas around for the money you pay
Skriftlig 5 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi Rachael, Thank you for your review, our guest feedback is very important to our teams. Without this we are unable to ensure the necessary changes to continually improve our customer experience. We do hope that you will visit Titanic Spa again in the future, Kind Regards Titanic Spa
Skriftlig 18 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Yvonne H
1 inlägg
Rip off
nov. 2021
I recieved a gift voucher for a 1 hr decleor facial and at £85 not a cheap facial , but only actualy got a 45 minute facial due to the spa not answering there phones and nobody being at the front desk in reception when I arrived..hence my being late by ten minutes to the treatment room ,
And then to top it off after the facial you are given a piece of paper with your recommended skin products , and my number 1 recommendation was a decleor ADVENT CALENDAR ‘ really !!
I didn’t think my skin was that bad
Needless to say I will not be visiting again and nor shall I be recommending them
Skriftlig 2 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi Yvonne Thank you for your comments. We are very sorry that you missed 10 minutes of the treatment due to running late, whilst our team will do everything possible to re-arrange treatments unfortunately this isn't always possible. We do outline this in the confirmation email sent on booking. Our therapists will usually recommend 3x suitable products following a facial, the advent calendar includes a bit of everything as you could imagine at a heavily discounted price than buying these individually. Kind Regards Titanic Spa
Skriftlig 3 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Jenny S
Manchester, UK18 inlägg
Underwhelming
nov. 2021
I booked the Couples' Experience and all in all we had a lovely day but it felt somewhat lacking, especially compared to other Spas we have visited in the area. The two treatments were great (I'd recommend the mud experience!) and the staff were very friendly and helpful.

Unfortunately, there wasn't many seats/loungers to sit and relax with and once you had visited the heat/ice and the pool, you were sort of just repeating yourself. I think, for the price, there should be something else available - maybe the hot tub could have been a part of it? As it stands, you had to pay an additional £5 per person which, when spending £300 for the day, seems a bit pointless. Lunch was nice but unfortunately we didn't get the complimentary drink upon arrival that was part of the itinerary at the time we booked. I also think the lunch should have included a drink but at the moment, it doesn't. A couple of issues with the place as well; some of the clocks hadn't been adjusted after the clocks went back (but that's probably fixed now, I'd hope), and there was a lack of towels in the changing facilities. Minor quibbles to be fair but it gave the impression the place wasn't as fancy as it aims for.
Skriftlig 2 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi Jenny Thank you for your review and feedback. We're very sorry to hear some areas didn't meet the expectations and we value your comments. We are always looking to improve the offering for our guests and will take on board your feedback with our teams including arranging extra towels. Thank you again for the comments, (and just a note that our clocks have now been changed!) We hope you will visit again. Kind Regards Titanic Spa
Skriftlig 3 november 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Htims Mail
Barnsley, UK116 inlägg
75/100 (or thereabouts)
okt. 2021 • Par
Overall, my partner and I had a very decent one night stay here. The reviews are very hit and miss and as with everything, it comes down to preference.

Apartment: Very spacious and comfortable. Small kitchen with toaster, microwave, cooker etc. More than equipped to make own meals if required. Milk and orange juice provided along with a croissant, fruit, small box of cereal and jams. 2 single beds together made for a large bed. Showers were clean, warm and powerful. Couple of lights out and one or two cupboards broken but didn't affect the stay at all.

Spa: Not incredible but was OK. 5 or 6 different rooms, some bigger than others. We were never waiting to get in one even though it seemed quite busy. Maybe covid has made everyone more aware of hygiene but it did seem odd how close people were, breathing in the same air, sitting in the same places etc. Not the most pleasant smelling Spa but not enough to put you off going. The cold showers, plunge pool and ice room were excellent. The quiet lounge was also OK if a little strange with people just laid out on settees, bean bags etc. There were a few guests who were chatting loudly, laughing and screaming in the spa which wasn't ideal for relaxing. The coldness of the showers and plunge pool probably contributed to this.

Swimming Pool /Gym: A very good sized pool by hotel standards. A few loungers around one side. There did look to be an oily skim on the water but what do you expect with people going in following various treatments? Signs up telling people to shower before using the pool but people don't always follow them. Good sized, clean gym with all machines you could want for a hotel stay. Hot tub we didn't use. Not a huge fan of them and to pay £5 each for a pre decided 15 minute slot seemed odd.

Treatments: Unbelievable. Had a facial and a massage both 55 mins long. Mia and Rachael were incredible and by far the highlight of the stay. The room was set out lovely and both girls made me feel relaxed, settled and I felt I was the only client they had that day rather than a full day of them. Really impressive to do. They clearly enjoy their work. Whatever they're paid isn't enough.

Food: Very reliant on the persons individual taste. Personally, I enjoyed the food. Small portion sizes which was expected. Everything was cooked well. Small hold back on the amount of oil that was in the dishes and the koftas were very hot and spicy! (I finished them off for my partner.) The kitchen and waiting staff in the restaurant were an absolute credit to the place. The restaurant was so busy at lunch and evening that the chefs and waiting staff never stopped. All doing it whilst smiling and chatting. A really enjoyable meal.

The treatments, staff and apartment really made this an enjoyable experience. Some bits fell short but the highs outshone the lows.
Skriftlig 27 oktober 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi there Thank you for reviewing your experience. We're pleased that you've enjoyed your stay and really value your comments. We hope that you will visit again in the near future. Kind Regards Titanic Spa
Skriftlig 30 oktober 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

jezamay
Penistone101 inlägg
Really declined, poor management and dirty
okt. 2021 • Vänner
I visited the Titanic spa with a relative for an overnight stay which included food and a 55 minute massage. There was an overwhelming sense of decline in the quality of our experience at the spa. I have visited several times before ranging from an overnight stay, a twilight session and a day spa. The Titanic spa have decided to take away some of the small tokens of enabling guests to feel special, including very basic things such as fruit and water.

Our treatment time was for 5pm when we arrived at 10:15. I asked for this earlier and they said they were fully booked but had time slots for over priced £45, 25 min massages. People could see right through this and disgruntled a lot of guests.

Each and every time we went to the restaurant for breakfast, a pot of tea or an evening meal - the cutlery, cups, pots and even the menu had splodges of food on them. There appeared to be many staff members who were very young hanging about with no clear direction from a lead. For one of our meals in the restaurant, we asked what one of the options was as we hadn’t recognised the food item, the waitress went to ask the kitchen, the chef also didn’t know the ingredients of which he was serving and we saw them google the ingredients that was been handed out.

In the hotel room there wasn’t a towel ready for our arrival an hour after we could have checked in. We were then given one small towel each and no hand towel to wash our hands. Again areas of the room which were filthy and needed cleaning again. There were cheap tea bags in a canisters and no coffee at all.

During my facial the lady completing the treatment and spent several minutes writing a ‘prescription’ of which I did not request - taking a precious time for my long awaited treat. At the end of the massage, I felt quite lightheaded and was not even offered a glass of water and time to come round and exit the room. It did feel like they were churning out cattle.

Our experience around the spa was disappointing. Outside all of the cushions and all of the chairs and sofas were dripping wet so clearly had been out all evening - I did wonder why no one was sitting outside. Disappointingly we had to pay extra for 20 minutes in a hot tub which was delayed and we were hanging about due to poor timekeeping. Every few minutes needed one of us to get in and out of the hot tub to put the bubbles back on. Seriously?! During our time in the hot tub we would’ve appreciated a glass of fizz like you can have in other spas this of course was declined. Also in the hot tub there were several leaves on top and muck and dirt at the bottom very disappointed indeed.

Finally there was no adherence to the rules we looked at on arrival and not one staff member challenging rude guests. One women taking several video calls in the restaurant to her noisy kids and a group of loud cackling women in the dark relax room.

All in all, a very expensive £450 spent.

The only plus was the lovely bar with a great and positive waitress.
Skriftlig 27 oktober 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.
Hi there Thank you for your comments, we're very sorry to read of the disappointment experienced. We would be happy to discuss the feedback if you would like to send this directly to customerservices@titanicspa.com with your reservation number. Kind Regards Titanic Spa
Skriftlig 30 oktober 2021
Det här är det subjektiva svaret från en representant för ledningen och inte från TripAdvisor LLC.

Visar resultat 110 av 1 763
Är det något som saknas eller är felaktigt?
Föreslå ändringar för att förbättra det vi visar.
Förbättra objektet