Time Tours
Time Tours
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5.0
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killian
Dublin, Irland14 inlägg
feb. 2020
We had such a great time in this tour. Our guide in particular was amazing. You could see they really cared about making the best experience possible and as personal as possible. The highlight was that they actually brought really good quality cameras to take photos of us with the northern lights which wouldn't have been as nice with regular cameras. I couldn't recommend Time Tours enough. Thank you so much :-)
Skriftlig 15 mars 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Philip N
Edinburgh, UK23 inlägg
feb. 2020
Had Monday to Friday evenings to do small group northern lights tour. I understood small group to mean about 16 people on a minibus with guide, which is what I wanted as opposed to the big coaches. Yes you will be on a minibus but like so many of these companies your minibus will be one in a fleet which will all convoy and disembark at the same spot. So... you may as well save money and go on a coach.
We were cancelled monday, absolutely fine, it was snowing, had trip out tuesday so opted for wednesday. From the information available to me it looked good, KP was 3 or 4 and cloud cover was less than previous nights. Sure enough had confirmation email around 1700 but then another at 1900 cancelling. Did a quick call round other companies and they were sold out and were still going out.
Was a bit perplexed so emailed Runar to ask what was the reason for the cancellation as it looked like a good night and there were confirmed sightings, Received long, angry and quite aggressive response informing me I was wrong and the technology I was using was also wrong, and the other companies only went out because they know lots of them would be flying home on the Thursday and hence wouldn't be able to rebook, seemingly a well known scam.
I was told in no uncertain terms that the app and/or forecast I was using was wrong even tho its the Icelandic Met Office, suggesting that many years of running these tours trumps all of that. I know these guys would like you to think that you just cannot find the aurora without them but that simply isn't true.
Clearly customer service skills and/or the ability to handle constructive criticism have not been honed in all those years as you will see from all the equally assertive responses to reviews on this site,
We had been offered friday night to rebook but unsurprisingly declined and booked a coach tour. Friday night was the only night in 7 the lights made an appearance.
There was a final sting in the tail, even tho I thought my dealings with this company had thankfully ceased, When I arrived home on friday night I received another email from Runar with a link to all the pictures from the friday night tour. This is for people who were on the tour so that they can download the pics that were taken of them on the night. Obviously I wasn't on the tour so presumably this was just some residual spite, bitterness and vindictiveness in a kind of look what you would have seen if you had come on the tour!!
My preference would be to have my own transport so if you are happy with the Winter conditions then I would opt for that. Also if you are visiting iceland in the winter purely to see aurora then you may be better off trying Svalbard or Tromso instead. At the time of writing friends are in Tromso and have had sightings almost every other night without being dependent on tour operators.
We were cancelled monday, absolutely fine, it was snowing, had trip out tuesday so opted for wednesday. From the information available to me it looked good, KP was 3 or 4 and cloud cover was less than previous nights. Sure enough had confirmation email around 1700 but then another at 1900 cancelling. Did a quick call round other companies and they were sold out and were still going out.
Was a bit perplexed so emailed Runar to ask what was the reason for the cancellation as it looked like a good night and there were confirmed sightings, Received long, angry and quite aggressive response informing me I was wrong and the technology I was using was also wrong, and the other companies only went out because they know lots of them would be flying home on the Thursday and hence wouldn't be able to rebook, seemingly a well known scam.
I was told in no uncertain terms that the app and/or forecast I was using was wrong even tho its the Icelandic Met Office, suggesting that many years of running these tours trumps all of that. I know these guys would like you to think that you just cannot find the aurora without them but that simply isn't true.
Clearly customer service skills and/or the ability to handle constructive criticism have not been honed in all those years as you will see from all the equally assertive responses to reviews on this site,
We had been offered friday night to rebook but unsurprisingly declined and booked a coach tour. Friday night was the only night in 7 the lights made an appearance.
There was a final sting in the tail, even tho I thought my dealings with this company had thankfully ceased, When I arrived home on friday night I received another email from Runar with a link to all the pictures from the friday night tour. This is for people who were on the tour so that they can download the pics that were taken of them on the night. Obviously I wasn't on the tour so presumably this was just some residual spite, bitterness and vindictiveness in a kind of look what you would have seen if you had come on the tour!!
My preference would be to have my own transport so if you are happy with the Winter conditions then I would opt for that. Also if you are visiting iceland in the winter purely to see aurora then you may be better off trying Svalbard or Tromso instead. At the time of writing friends are in Tromso and have had sightings almost every other night without being dependent on tour operators.
Skriftlig 7 mars 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
R4349HVlisah
11 inlägg
feb. 2020 • Vänner
Amazing evening seeing the Northern lights! Lots of information and beautiful locations as well as being able to see the beautiful Northern lights! Tour guide absolutely brilliant and provided us with copies of the photographs taken, amazing experience!
Skriftlig 5 mars 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
karenpT2719UQ
Norwich5 inlägg
feb. 2020
We booked both the above tours with this company after recommendation and we were not disappointed. The Northern lights Tour went ahead on third attempt due to cloud coverage but we were lucky enough to see the magnificent display of the Aurora the tour is very well organised and our guide Thomas was very knowledgable and knew the best spots to go , he also captured some brilliant photos which they email a link the next day . We were treated to Hot chocolate and it was a night we will
never forget . The next day we also did the Golden Circle Tour with our guide Ziggy who was also a wealth of local knowledge and the day which lasted eight hours went by so quickly .We saw some truly stunning sights and cannot praise the tour enough.
We can highly recommend Time Tours they offer an unforgettable experience with a personal touch and very professional. Thank you for making our trip to Iceland one to remember .
never forget . The next day we also did the Golden Circle Tour with our guide Ziggy who was also a wealth of local knowledge and the day which lasted eight hours went by so quickly .We saw some truly stunning sights and cannot praise the tour enough.
We can highly recommend Time Tours they offer an unforgettable experience with a personal touch and very professional. Thank you for making our trip to Iceland one to remember .
Skriftlig 3 mars 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
dee090
edinburgh822 inlägg
feb. 2020 • Par
We made 3 different bookings with Time Tours. First one was private transfer from airport to hotel when we arrived. Driver was late to collect us which wasn't a great start. We had also booked a northern lights tour for the first night. We were told by hotel concierge that tt had cancelled their tour but we could go with another company. We took the view that if tt had cancelled it was probably because there was very little chance we'd see northern lights so we decided to rebook with tt for following day. It was frustrating to speak to other guests on the following day who had seen the northern lights with their tour companies. To be fair it wasn't a magnificent display but it turned out to be the only display during our 3 nights visit.
Our 3rd tour booking was the golden circle with siggi. He was very good. Giving us lots of information and giving us just the right amount of time on our own in each place.
Our 3rd tour booking was the golden circle with siggi. He was very good. Giving us lots of information and giving us just the right amount of time on our own in each place.
Skriftlig 27 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Emma W
10 inlägg
feb. 2020
I thought Time Tours were excellent. They keep things smaller and are therefore more personal. We used them for our Golden Circle Tour AND Northern Lights tour. Both Thor (Golden Circle) and John Paul (Northern Lights) were wonderful, informative and friendly.
Our first 2 nights to watch the northern lights were cancelled due to heavy cloud, but we were lucky the 3rd night! Their correspondence was excellent. They made sure we had the best spot to watch the aurora, away from the crowds and light pollution. I love that they took a photograph of our family under the lights, and gave us access to their excellent shots that they took that night. And we got a hot chocolate - fabulous!
Our first 2 nights to watch the northern lights were cancelled due to heavy cloud, but we were lucky the 3rd night! Their correspondence was excellent. They made sure we had the best spot to watch the aurora, away from the crowds and light pollution. I love that they took a photograph of our family under the lights, and gave us access to their excellent shots that they took that night. And we got a hot chocolate - fabulous!
Skriftlig 24 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Nyon traveller
Nyon, Schweiz10 inlägg
feb. 2020 • Par
Fantastic trips to see the Northern Lights.
We went out on first night with Runar, who was fantastic at providing many explanations about the lights, how they are formed and how to look out for them. The weather on first night was not great so we did not see much and were welcome to join the tour again. When we went on the tour next time, we were very lucky and saw an amazing display of lights that was clearly the highlight of our trip in Iceland - many many thanks to Runar for making the experience brilliant and his enthusiasm, and all the photos.
To help manage expectations - it is not fair to judge this trip on whether you see the lights or not. The guide can do their best to get you to the best stop where they think the lights appear, but they can’t make the lights show up. I would have still given the five star review even if we didn’t get very lucky on our second trip, as Runar did absolutely everything possible to make sure we had the best experience. Book this tour as early as possible in your trip to Iceland to make sure you have the chance to go again.
We went out on first night with Runar, who was fantastic at providing many explanations about the lights, how they are formed and how to look out for them. The weather on first night was not great so we did not see much and were welcome to join the tour again. When we went on the tour next time, we were very lucky and saw an amazing display of lights that was clearly the highlight of our trip in Iceland - many many thanks to Runar for making the experience brilliant and his enthusiasm, and all the photos.
To help manage expectations - it is not fair to judge this trip on whether you see the lights or not. The guide can do their best to get you to the best stop where they think the lights appear, but they can’t make the lights show up. I would have still given the five star review even if we didn’t get very lucky on our second trip, as Runar did absolutely everything possible to make sure we had the best experience. Book this tour as early as possible in your trip to Iceland to make sure you have the chance to go again.
Skriftlig 22 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Ski&Sun
Cuxton, UK72 inlägg
feb. 2020 • Familj
Book with these people!!!! What an amazing service from start to finish. Headed out with Ronni on our first night in Iceland, and sadly didn’t see anything other than some very feint activity. It was still great fun, and Ronni was brilliant - lots and lots of facts, pointing out star formations, even took pictures of the whole group in which the lights showed more prominently. He also helped me to set my DSLR camera to the best settings to capture the lights, and it worked brilliantly.
As we didn’t see the lights we were invited to rebook, which we did successfully for the following two nights - unfortunately the tours didn’t go out due to weather. On our final night we were able to rebook again, headed out with Jean Paul, and the rest was magical....! After seeing the lights beginning to show, JP met up with Ronni and a second bus on a remote road in the South East and we got an amazing show - better than I could have ever hoped for. More photos again (that are emailed to you) and even got chocolate to keep us warm.
Just brilliant from start to finish. Excellent organisation and communication (especially with rebooking etc), and their passion and expertise are unrivalled.
Thank you so much for the trip of a lifetime.
As we didn’t see the lights we were invited to rebook, which we did successfully for the following two nights - unfortunately the tours didn’t go out due to weather. On our final night we were able to rebook again, headed out with Jean Paul, and the rest was magical....! After seeing the lights beginning to show, JP met up with Ronni and a second bus on a remote road in the South East and we got an amazing show - better than I could have ever hoped for. More photos again (that are emailed to you) and even got chocolate to keep us warm.
Just brilliant from start to finish. Excellent organisation and communication (especially with rebooking etc), and their passion and expertise are unrivalled.
Thank you so much for the trip of a lifetime.
Skriftlig 21 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Annie H
Reading, UK8 inlägg
feb. 2020 • Par
We used Time Tours for two trips yesterday and were really pleased with both.
During the day we went on the Golden Circle tour. Our guide, Thor, was friendly, knowledgeable and funny and provided us with lots of information about Iceland and the places we visited. Pick up was on time, the minibus has USB charging facilties and we had plenty of stops to enjoy the scenery, take photos and get refreshments. A brilliant day!
In the evening we went out on the Northern Lights tour. Our tour had been cancelled the previous night due to a poor forecast and we were immediately given the opportunity to rebook. We travelled in convoy with another Time Tours minibus and found locations away from all of the other tour buses. At the first stop Runar (from the other minibus) offered to show people how to set up cameras to catch the lights. There were still some clouds at this point so we packed up and headed to stop #2. At the start, there was a small arc of light in the sky but over the following hour, this got brighter. Runar was determined that we'd get the best experience and at one point when we got back on the bus having thought we'd had the full experience, he rallied everyone to face the cold and get back off the bus. It was so worth it - the lights filled the sky and started to dance - amazing! Our driver, Martin, was quiet (apparently a new last minute replacement) but friendly and made great hot-chocolate! The team offered to take endless photos of us all in front of the lights. Another fabulous trip!
During the day we went on the Golden Circle tour. Our guide, Thor, was friendly, knowledgeable and funny and provided us with lots of information about Iceland and the places we visited. Pick up was on time, the minibus has USB charging facilties and we had plenty of stops to enjoy the scenery, take photos and get refreshments. A brilliant day!
In the evening we went out on the Northern Lights tour. Our tour had been cancelled the previous night due to a poor forecast and we were immediately given the opportunity to rebook. We travelled in convoy with another Time Tours minibus and found locations away from all of the other tour buses. At the first stop Runar (from the other minibus) offered to show people how to set up cameras to catch the lights. There were still some clouds at this point so we packed up and headed to stop #2. At the start, there was a small arc of light in the sky but over the following hour, this got brighter. Runar was determined that we'd get the best experience and at one point when we got back on the bus having thought we'd had the full experience, he rallied everyone to face the cold and get back off the bus. It was so worth it - the lights filled the sky and started to dance - amazing! Our driver, Martin, was quiet (apparently a new last minute replacement) but friendly and made great hot-chocolate! The team offered to take endless photos of us all in front of the lights. Another fabulous trip!
Skriftlig 21 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Hannah
1 inlägg
feb. 2020 • Familj
We had an excellent time on the golden circle tour today. Our guide, Thor, was very informative and a really nice guy. We had plenty of time at each stop off point so we didn’t feel rushed. Thor was also able to answer all of our questions. We couldn’t recommend this tour more!
Skriftlig 20 februari 2020
Det här är ett subjektivt omdöme av en Tripadvisor-medlem och inte av Tripadvisor LLC. Tripadvisor kontrollerar omdömen.
Are you still taking bookings? Looking to come Feb 2022. 🤞🏻
Skrivet 27 november 2021
Hi, can I pay by credit or debit card on the bus or is it cash only?
Skrivet 24 oktober 2019
Yes, we will have a credit card machine on the bus.
Skrivet 25 oktober 2019
The forecast during the time we are in Reykjavik, it’s raining and cloudy. This isn’t ideal weather for Northern Lights, is it worth a try or not?
Skrivet 22 februari 2019
It is true that this isn´t the ideal weather for the Northern Lights, however Time Tours Northern Lights manager always evaluates the conditions for the tour each day.
If he believes that is a chance of seeing the lights, like in gaps through the clouds if it is cloudy etc. the tour will be on.
If he comes to the conclusion that there will be no sighting of the Northern lights due to the conditions (such as cloud cover or aurora activity) he will cancel the tour between 5-7pm the latest on the tour day and you will get the chance to reschedule the tour.
Skrivet 22 februari 2019
Hi
How can I make a booking for Northern Lights Tour?
Thank you
Skrivet 21 februari 2019
Go to their website! They are good in that if there is no chance of seeing them they don’t go out and charge you!
There. Golden circle tour should not be missed!
Skrivet 22 februari 2019
Can anyone help I’m trying to convert kr to gbp but seems very exspensive. Is it Icelandic krona. I need to book pretty soon. Thank you
Skrivet 20 oktober 2018
Hello,Iceland is very, very expensive country. 1,000 krone = about $ 9.00.
Iceland is very nice, but not sure for peoples. Foreigners working there is very nice.
Skrivet 5 november 2018
324lma
Barnegat Light, New Jersey
How much does this cost in US dollars? The website only has it in kr and I’m getting mixed answers when trying to covert it?
Skrivet 4 oktober 2018
Sorry so slow to respond; haven't looked on here in a while. Anyway, when we went, we booked online and did the tour in March and it was 15200 Krona or about $122 USD. To convert Krona to dollars roughly, multiply by 0.008 or use an online money converter site. When we were shopping in Iceland I just dropped the last 2 digits for a very rough estimate on whether something was an arm and a leg, or just a leg!! Hope this still helps you.
Skrivet 13 november 2018
Hi, can anyone answer if the website is having issues or if it's just me. I'm trying to look at northern light tours in November but the website won't load the page...thanks!
Skrivet 2 oktober 2018
Hi Iphamxx
yes, our web-page is having some load and booking issues best would be to send us an email with your request. info@timetours.is
Skrivet 3 oktober 2018
I have knee trouble would the tour with time tours be suitable
Skrivet 1 september 2018
Just make sure you dress warmly especially if the knee will feel cold. I would also be good to have spikes under the shoes if you are coming during the winter when we have snow and ice
Skrivet 2 september 2018
RE: the Northern Lights Tour. Is Sept 15th the first available tour? It looks from the booking info that this is the case, but i see reviews that seem to be in real time for this tour. We are visiting the end of August and wondering if this tour will be operating.
Skrivet 30 juli 2018
Hi Molly, sry for the late response. Im sorry we start our northern lights tour on 15.Sept. Some reviews have come really late and are from previous tours during the winter time. There are some companies that start as early as 25.aug but in our opinion the chances are really low because of the short darker hours.
Skrivet 2 augusti 2018
HI,
Has end of Sept. first week in October had success in viewing norther lights? understanding you can not guarantee, but curious of % of success.
Thank you, great reviews on your company, very helpful
Denise
Skrivet 30 juli 2018
Hi. We were there end of September last year. The first night was cloud cover so didn't go, the second night we saw them before our tour had even got out of town (amazing!) and they continued for a couple of hours and the following night we were heading back from a different tour about 8.30pm and there they were again :) If you do a tour, go with Time Tours. They really were great and took photo's of us all
Skrivet 8 augusti 2018
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