Objet: Third message Re:Major complaint with Stinsen train tour in Goteborg On September 16, 2016, my husband and I booked a 40-minute train tour starting at 2:00 pm in Goteborg from Stinsen. At approximately 2:20 pm, we hopped off at the Feskekorka stop. We returned at this stop at 3:45. We had been told that there was a maximum wait time of 30 minutes between trains. Still waiting, at 4:30 we got a local person to call your office by phone. We were told that the tour closed for the day at 4:00 pm. We were very angry as we had NEVER been told of the closing time. Had we known of such, we would not have hopped off the train. Two consequences ensued: we missed the second half of the visit and we had to pay for a taxi (12.16euros) to return to our bus shuttle location at Gustav Adolfs Torg. This location was hard to find and we ran the risk of missing the last shuttle to the ship. In short, we request to be reimbursed for the tour and the taxi fare (30 euros plus12 euros, total of 42 euros). Appropriate receipts are attached. Please respond to this email. Pauline

Hi, how are you ? I sent you an e-mail yesterday to stellan but I didn´t received any answer. Could you please give me another e-mail where I can be in touch. We want to reserve but we are 15 persons so we have doubts thats why the e-mail. Thank you