The Mad Hatter Oxford

The Mad Hatter Oxford - omdömen

The Mad Hatter Oxford
3.5
Barer och klubbar • Karaokebarer • Vinbarer
Tisdag
19:00 - 00:00
Onsdag
09:00 - 00:00
Torsdag
19:00 - 01:30
Fredag
19:00 - 02:00
Lördag
19:00 - 02:00
Om
Föreslagen längd
2-3 timmar
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Området
Adress
Bäst i närheten
Vi rangordnar dessa restauranger och sevärdheter genom att balansera omdömen från våra medlemmar med hur nära den här platsen de befinner sig.
Restauranger
600 inom km
Sevärdheter
178 inom km

3.5
89 omdömen
Utmärkt
40
Mycket bra
17
Genomsnittlig
9
Medelmåttig
9
Hemskt
15

cadge01
Oxfordshre2 inlägg
Disappointing
nov. 2021
Went with a bunch of friends to celebrate a milestone birthday it was recommended but unfortunately didn’t live up to the hype, wish I had gone elsewhere now. Like other reviews it was warmer outside than in the place and they only offered to put the heater on literally before we were leaving. The fact we didn’t take our coats off must have been a sign. Worst of all I paid a deposit which was omitted when I paid. Since then I have tried several times to contact via telephone and email but it appears they are avoiding me. My advice is avoid there are lots of better places to go.
Skriftlig 5 december 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

Underwhelming
nov. 2021 • Vänner
Came here for a hen night this weekend. Original plan got changed by them, poor effort to accommodate us and make the night special. Overpriced cocktails, slow service and unprofessional staff. One was even eating whilst talking to us in front of the bar and seating us. Won’t be rushing back.
Skriftlig 23 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

MEJ
1 inlägg
Alice in Plunderland
nov. 2021 • Vänner
One star, for being warmer than outside; there the redeeming qualities end.

We booked a table for 5 for 8pm, and had to wait outside for 10 minutes as multiple staff members were dealing with a food collection order. It felt like chaos from the moment we sat down, staff found it difficult to take a drinks order and didn’t seem to expect us to order food. We waited a long time for our drinks; one was extremely strong and another very weak. We waited around 45 minutes for food, and when it arrived both starters and mains arrived at once and we had to leave half of our order on a separate table. One server then commented on the amount of food we’d ordered as if we were responsible? Food was lukewarm when it arrived and due to the fact it came all together the mains went cold whilst the starters were eaten. Food itself was average. We were confusingly offered the bill whilst we were all mid-mouthful just 5 minutes after receiving our food. We tried to catch the eye of servers to order more drinks but all five were behind the bar dancing. We then asked for the bill twice and when it eventually arrived we had to ask multiple times for the deposit we had paid to be deducted.

All round felt very disorganised, chaotic and poorly executed.

It could well have ruined our evening away in Oxford if it hadn’t been so hilariously bad.
Skriftlig 19 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

A787A
2 inlägg
Unorganised chaos
nov. 2021 • Vänner
Unfortunately we were not impressed with the private hire Karaoke room. We hired this room for an 18th birthday celebration. We were 10 minutes late and the room was still not ready. We were given 1 microphone between 10 of us, which was not working and we had to swap numerous times. The karaoke machine itself was not working until half an hour into our booking. The team didn’t seem to know what was going on and who was serving etc. We waited 40-50 minutes for a bottle of wine to be delivered to our room. Considering you have to pay £7 per person per hour for this, I would not consider this to be good value for money. Disappointed that I will not be visiting again
Skriftlig 8 november 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

AmieB
Newbury27 inlägg
Poor Communication and terrible service
sep. 2021
Booked for a hen do months ago, communication is terrible and you have to keep emailing to get a answer. Not one phone message I left was returned.
I booked the cocktail making class for 6, then a table for the evening for the band and dj. After sending a couple of emails and no reply I kept calling and eventually 2 days before our arrival someone did answer. Thank god they did as they realised my booking had the cocktail making down but not the table for after for the rest of the evening - it has been missed. Thankfully I have emails for proof that it was booked in. (We were travelling from another town and this was out last stop of the night before getting a taxi home). After apologies and a big discussion we were offered the Karaoke room for free until 10.15pm then we could go back down to the dj set at a table. This was fine as they resolved it but if I never managed to speak to someone we would of potentially been stuck with nowhere to go after cocktail making. I was assured a email would be sent to me to confirm what we had discussed, this never came despite me chasing for confirmation. Finally on the morning of the hen do I did get a reply confirming everything.
When we go there all i can describe is mayhem! I have never seen anything like it, we had to wait ages to start the cocktail making as they were so behind, we were just sat there with no offer of a drink and then all night drinks took a long time to come, in fact the whole night we hardly drank anything as it was taking over 1 HOUR to get a round of drinks. Constant promises of 'they are on there way' to chasing half an hour later to being told again 'they are on the way'.... The karaoke room is so much fun, it worked out well in the end as our table was next to the band and would of deafened us so pleased we were upstairs and able to chat, dance, sing (badly) - such a shame everything took so long. Pizzas were really good and enjoyable, chips lovely too.
The staff all seem to be running around but the organisation is terrible. To be there from 6pm until 11.15pm and only actually get served 3 rounds of drinks is not on.
The concept is brilliant, its very quirky (toilets need a good clean though) and you can see what they are trying to achieve but communication and organisation when doing something like this is key.. Stop trying to cram in as many people as you can (too many time slots not enough planning)and spread it out so your customers are having an enjoyable evening and want to come back, as I cant imagine you get much repeat business if this is how you run it... I know with Covid you need to make your money back but by giving poor service you will not get repeat business)
Overall we had a good time, but it wasn't special....
Skriftlig 29 september 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

LilyandRob
Rotherham, UK77 inlägg
Good concept, bad execution.
sep. 2021 • Par
We were in Oxford over the weekend and had walked past here earlier in our trip and thought it looked interesting so decided to give it a go. There is one small door entrance on the side which is obviously part of the speakeasy concept but in reality is a bit odd - staff came out to go down to the cellar but couldn’t let us in despite ringing the bell 3 times it took a while for someone to come. No real issue - Saturday night so we thought it’s probably quite busy inside. We had no booking (hard to tell you need to book from the outside as I thought it would be a bar with standing space and seats but it’s just table service). Anyhow they had a spare table so we answered the riddle (awkward moment where we couldn’t think of the answer but we got there) and in we went. The staff informed us when we were seated that there was a £2 per head cover charge because there was a band on, no big issue but if you book a band, surely the idea is to bring more custom in so I don’t think you should then expect people to pay without any prior notice. Our card was taken to set up a tab and we ordered drinks. Almost 20 minutes later there were no drinks so I went to the toilet (no hand dryer working and not especially clean) and on return was surprised to find still no drinks. It was one cocktail and a bottle of beer so whilst it was busy it’s quite small so I would have thought 20 minutes (at least) was enough time. We decided to leave at this point so asked for our card back and ducked out. The decor is fun and fits with the theme and the concept is good but if you are going to have a concept it really has to be nailed on otherwise it all just feels a bit half hearted. We’re pretty easy going and happy to consider that these types of establishments are still recovering from Covid but it felt a let down, especially as many of the cocktails looked fun but we didn’t actually get to taste any! Staff also seemed pleasant but painfully slow.
Skriftlig 19 september 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

Anna U
1 inlägg
Soooo good
sep. 2021 • Vänner
Zack is amazing! Took photos for us and is really nice, doesn’t make it feel like an inconvenience, give good vibes so u should come here!
Skriftlig 4 september 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

elizjeanden
13 inlägg
Awful, very disappointing,,,
aug. 2021 • Vänner
Well what can I say,,, what a awful evening at this place would not ever recommend this place,,, took over an hour to get a drink,,, which order was then messed up,,,, food which was preordered came out at all different times,,, to point one person had her chips served over 30 minutes before her burger,,,, as for the entertainment was the worse ever to think we book this for a hen party we left way before 10,,,, had more fun in sainsbury on way home,,,,,
Skriftlig 13 augusti 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

H K
Oxfordshire, UK50 inlägg
Jack at the bar & the DJ were great!
juli 2021 • Vänner
A few hiccups in the night which I won't go into however I feel some of the staff went above and beyond.

The DJ was amazing and happily took song requests.

Jack at the bar was so wonderfully friendly, helpful, patient and really quite funny!!

Although the evening started a bit squwiff, it ended on a high 💃🥂
Skriftlig 3 augusti 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

Lisa B
Norwich, UK15 inlägg
Great night out.
juli 2021 • Vänner
Fantastic gin tasting experience. Jack was very knowledgable and made the experience really fun. Karaoke, food and drinks were really good! Cheesy chips were brilliant! Staff were wonderful, attentive and helpful, couldn't have asked for a better night.
Skriftlig 31 juli 2021
Detta är ett subjektivt omdöme av en medlem i Tripadvisor och inte av TripAdvisor LLC.

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